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Lost PAN & PAN Find Service Information

Understand what to do when a customer cannot find their PAN number

SMRPAN is a private digital services platform, not a government website.

Who is this for?

Eligible digital service center operators. Account eligibility and available services may differ by onboarding status, provider rules and location.

How to get started

  1. Review the business categories and available offerings on the agent information page.
  2. Register or sign in to your existing account.
  3. Check service-specific documentation, consent, eligibility and provider requirements before submitting customer information.
  4. Use the applicable provider workflow and verify the final status in your account.

Confirm that you are authorized to use the relevant service. Obtain required consent, verify applicant details, and never display or share PAN numbers in marketing tools.

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Important information

Do not rely on an assumed processing time, fee, guaranteed approval or government affiliation. Provider and regulatory requirements can change. Service availability must be confirmed through your account or official provider channels.

Frequently asked questions

Is SMRPAN a government website?

No. SMRPAN is operated as a private service platform.

Can any shop offer this service?

Not automatically. Eligibility, provider permissions and applicable regulations must be checked first.

Where can I see currently available services?

Use the agent services information page, or sign in to review your account's available options.

For agent business enquiries only. Sensitive customer data should not be placed in public forms or URLs.